Good Housekeeping

Avert IT Equipment Issues Before They Happen

It’s not enough that you have the right IT infrastructure in place. You also need to ensure that everything runs as smoothly as they should. And that is what our Good Housekeeping program is all about.

What Good Housekeeping Is

Good Housekeeping is our value-added service that we extend to our partners to ensure that all factors that influence mission critical IT equipment are within industry standards. These include checking for design issues, maintenance practices, cooling and obstruction.

This service is primarily designed to strengthen our relationships with our partners, and ensure total customer satisfaction all the time. Since starting this in 2008, we have expanded our program’s scope from Industry Standard Servers (ISS) to Business Critical Servers and SWD. We now also collaborate with the Product Management Group and Business Management Group.

Only QUESTECH offers this kind of value-added service in the industry—proof of our dedication to ensuring customer satisfaction in our services.

The Scope of Good Housekeeping

Good housekeeping involves the assessment, inspection and analysis of the following areas:

  1. Safety – this include checking for safety issues that involve lighting, spacing, flooring, fire protection, and servicing hazards.
  2. Security – it is important that you keep your IT equipment secure from unauthorized parties. That is why we also check for security measures such as using biometric and video monitoring devices.
  3. Power – does your power source meet the industry standards such as power ratings, number of power sources available, and the use of standard plugs? Our program is also designed to check for these factors.
  4. Cooling – your equipment needs a cooling system to regulate temperature and humidity. Our program is also designed to check if your facility has the proper ventilation, and temperature and humidity monitoring devices.
  5. Others – our team will also inspect whether you have the other necessary tools to ensure that your equipment functions properly including checking for your system’s health and your machine logs.

How It Works

Our Good Housekeeping Program is a three-step process that works like this:

  1. Contact – our marketing team and Support Management Group (SMG) will contact you via email regarding our Good Housekeeping program. We will then schedule an inspection once you have confirmed our invitation.
  2. Inspection – our System Engineers (SEs) will then visit your site on the scheduled date to introduce you to our program, before proceeding with the inspection of your datacenter environment and machine status. After that, they will ask you to sign an inspection form. Our SEs will then email you regarding the assessment form 3-5 days after our visit.
  3. Feedback – after the inspection, our Support Management and Product Management groups will discuss their final assessment of the visit. They will then consolidate their finding and email you their recommendations. They will also follow up your inputs on the recommendations, if necessary.

It’s that simple. So ensure that your system runs smoothly with our Good Housekeeping program.

We are QUESTECH and this is how we do IT.

Contact us today for more information on how to avail of this value-added service.

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